Overview
What is Genesys DX (discontinued)?
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.
Store knowledge of employees and customers and secure it for the company
Bold360 Chat AI Bot
Very pleased with our experience
Good option and support for simple chat bot functionality
Exceeded our expectations!
Improvement over other chat services
Taking customer service to a new level with a smart solution
Chatbot helps improve access to government information.
Great product, great team
1. Customer Care agents - the Bold360 ai as a knowledge bot
2. Vendor populations - the Bold360 …
Bold360--great bot with a live chat option!
Bold360 Review
A chat and email environment built to scale globally.
Using Bold360 to enable employee support empowerment through automation.
Outstanding Service from Bold360
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
What is Genesys DX (discontinued)?
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
5 people also want pricing
Alternatives Pricing
What is Einstein Bots?
Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition.
What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Genesys DX (discontinued)?
Genesys DX (discontinued) Video
Genesys DX (discontinued) Competitors
Genesys DX (discontinued) Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(103)Attribute Ratings
Reviews
(1-14 of 14)Very pleased with our experience
- Easy setup in terms of different departments and chat windows.
- Flexibility in managing the current setup as well as testing new features and setup options.
- Easier translation and enhancement capabilities.
- Reporting capabilities. I think the dashboard and reporting tool could contain more details in terms of what data is visible and available to the user/administrator.
- Native mobile applications to provide added support.
- Improving the beta testing program to use new features before understanding whether the update can be pushed out without causing issues with the end-user.
- The knowledge database and artificial intelligence answer many questions without the intervention of the service staff
- The analysis functions give us a good picture at any time of which contents we still need to improve or make available again.
- The Agent Workspace facilitates work in personal customer consulting by bringing together all channels
- The creation and display of the decision trees in the backend could be made a little more userfriendly
Chatbot helps improve access to government information.
- The new Entities feature has allowed us to take data buried in pdf documents on websites and make it searchable through the chatbot.
- The Account Watcher role allows our agency users to leverage Search Optimizer to find keywords of questions and understand the relationships between questions and understand conversational paths.
- Bold360 has allowed us to identify website usability issues in a way that we couldn't understand when using Google Analytics.
- It would be helpful to have a dashboard view or flag in the list of knowledge articles of questions with warnings to easily cleanup and identify similar questions and issues where the chatbot needs us to be more specific.
For success, choose the best
- You will get all the details in one screen.
- Easily accessible options.
- Very scalable to use.
- We do not get notification in Discussion tab.
- End Chat option should have another UAC. Sometimes, accidentally we click on End Chat because all other buttons are grouped together.
- Can we have different themes to select?
Bold can be better
- It is colorful.
- Canned responses are integrated without custom made responses.
- Toggling between chats are good.
- It should not be on a Browser, the stand-alone application is required.
- The information is jumbled up and too confusing.
- The graphics occupy a lot of space.
- Bold360 allows us to easily switch from email to live chat platforms so we can multitask using both platforms simultaneously.
- Bold360 allows us to focus on the live chat or the email platform so we are able to focus on one agenda if necessary.
- Bold360 gives us a dashboard view of agent performance which is easy to understand and gives a great snapshot of key performance measures per associate.
- I wish Bold360 allowed for use of the canned messages with the quick key/short cuts that we have in the Desktop Application Operator Client.
- I wish Bold360 would allow agents to move emails and chats to different folders (not just reassign to a different department or agent).
- I wish Bold360 allows for an overview of agents logged into this service (like the Home Tab in Desktop Application Operator Client) and also an overview of the current live chat sessions so we (not administrative users/coworkers) know which of our other agents are not chatting and can accept more chats if they have put their status as away.
The Magic of Bold360
- Real-time messaging feature is brilliant. Even though you refresh the page, the contents remain. It is extremely fast.
- You rarely face any performance issues. In my one year of usage, I've only faced very minimal issues less than two or three times. I mean any application will break at some point, but Bold360 is just awesome.
- Multitasking is a delight. Chat with any number of customers with ease.
- Simple customization features allowed for the user would be great, which doesn't affect the overall performance of Bold360. Like the layout and the color.
Bold360
- Easy access to the clients' information
- Easy login method
- Bold360 refreshes automatically and the welcome statement goes thrice in the middle of the session.
- Sessions get disconnected automatically.
Rock On!
- Easy for the user to work on and benefits customer with immediate responses using the snippets.
- Canned messages help agents to filter and respond to customers appropriately.
- Current queue status and the open chats help agents understand the volume and work accordingly.
- Bold Chat should provide the agent with their daily report rather than wait for someone to pull the reports separately.
- Bold Chat desktop App had a feature to display the number of chats answered in the status bar that can be integrated here.
Bold360 Review
- Easy to use - the web-based login is very simple & easy to navigate.
- Keyboard shortcuts - helpful & provide efficiency.
- Auto responses provide prompt response time.
- Wish more than one person could be logged on at once or you could bump the other person off when you log in to the account.
- The desktop app is kinda clunky and is an older design.
- When you use the desktop application, I have to restart my computer each time I want to re-open it. That gets old and annoying.
Great value for the price
- Fast
- Simple
- Efficient
- Looks dated compared to competitors.
- Can be clunky at times.
- No decent Mobile app integration.
Bold360 helps our business run smoothly.
- We love how the program lets us communicate seamlessly with our customers. It is easy to use for us and the customers.
- We enjoy the many functions that the program provides including spell check, the ability to add pictures, and link customers to their ideal product.
- From time to time, my agents do have issues logging into the system. Once they do, however, the program runs smoothly.
- A nice to have would be a way to accept payments directly through the chat.
I've seen sunshine and I've seen rain...
- Auto answers was able to streamline some of our most common requests and allow us to address more advanced issues in a timely manner.
- Custom button design was a hit when integrating it into our site.
- Omnichannel help our team be more efficient.
- Cost is high.
- Everything is an add-on.
- Anything beyond simple support comes with a high price tag.
BoldChat Rocks!
- Reporting - Out of the box reporting is very good and well documented.
- Customer focused. Very responsive to issues. Assigned client relations manager works as our advocate.
- Forward thinking - technology roadmap.
- Would like to see BoldChat implement a universal ACD that delivers calls, chats, emails & social - all from one platform.